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Privacy Policy
Effective Date: July 28, 2025

Osteria by Capri (“we,” “us,” or “our”) operates the websites and online services for our Italian restaurants located at Hilton West Palm Beach (150 Australian Ave, West Palm Beach, FL 33406) and DoubleTree Suites by Hilton Downers Grove (2111 Butterfield Rd, Downers Grove, IL 60515) (collectively, the “Site”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and secure your information, and describes your rights and choices.

1. Information We Collect

A. Personal Information You Provide

  • Contact details: name, email address, phone number, mailing address

  • Reservation & booking data: date/time of reservation, party size, special requests

  • Guest account information: username, password, profile preferences

  • Payment information: credit/debit card data or other payment tokens (processed via secure third-party gateways; we do not store full card numbers)

  • Communications: content of surveys, feedback, reviews, or correspondence you send us

B. Automatically Collected Information

  • Usage data: pages visited, date/time stamps, referral URLs, clickstream data

  • Device & browser data: IP address, operating system, browser type, device identifiers

  • Location data: approximate geolocation based on your IP address (unless disabled)

C. Cookies & Tracking Technologies
We use cookies, web beacons, and similar technologies to personalize your experience, analyze Site performance, and serve targeted marketing. You can manage cookie preferences in your browser or via our cookie-consent banner.

2. How We Use Your Information

  • Provide & improve services: manage reservations, process payments, respond to inquiries, maintain guest profiles, optimize our menu and Site functionality

  • Marketing & promotions: send newsletters, special offers, event invitations (you may opt out at any time)

  • Analytics & research: understand user behavior, enhance customer experience, perform internal reporting

  • Legal & safety: comply with applicable laws, prevent fraud, enforce our Terms of Use

3. Disclosure to Third Parties

We do not sell your personal information. We may share information with:

  • Service providers: reservation platforms (e.g., OpenTable), payment processors (e.g., Stripe), hosting and analytics providers (e.g., Google Analytics), email-marketing platforms (e.g., Mailchimp)

  • Affiliates: Cicero Hospitality Group affiliates for operational and marketing purposes

  • Legal authorities: when required by law, court order, or to protect our rights, property, or safety

All third parties are contractually bound to protect your data in accordance with this Policy and applicable law.

4. Data Security

We implement administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no internet transmission is 100% secure—please exercise caution.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined above, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access & receive: copy of your personal data

  • Rectify: correct inaccuracies in your data

  • Delete: request erasure of data (subject to legal exceptions)

  • Restrict processing: limit how we use your data

  • Portability: obtain your data in a structured, machine-readable format

  • Opt out: withdraw consent or object to certain processing (e.g., marketing)

To exercise your rights, please contact us (see Section 13). We will respond within the timeframe required by law.

7. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • Right to Know: categories and specific pieces of personal information collected, sold, or disclosed

  • Right to Delete: request deletion of personal information

  • Right to Opt-Out of Sale: we do not sell personal information; if that changes, you will be able to opt out via a “Do Not Sell My Personal Information” link

  • Non-Discrimination: we will not discriminate against you for exercising these rights

8. International Transfers & GDPR

If you are located outside the United States (for example, in the EU), please note that your information may be transferred to and processed in the U.S. under appropriate safeguards. EU residents may also have rights under the General Data Protection Regulation (GDPR), including the right to lodge a complaint with a supervisory authority.

9. Children’s Privacy

Our Site is not directed to children under 16. We do not knowingly collect personal information from minors. If you believe we have collected data about a child, please contact us for deletion.

10. Third-Party Links

Our Site may contain links to third-party websites (e.g., hotel booking portals). We are not responsible for their privacy practices. Please review their policies separately.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The “Effective Date” at the top will be revised. We encourage you to review this Policy periodically.

12. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:
Privacy Officer
Osteria by Capri
Email: privacy@osteriabycapri.com
Phone: (561) 472-9350

Thank you for entrusting us with your information. We look forward to serving you at Osteria by Capri.

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